A:Once your order is placed, you'll receive an email confirmation. From there, you can access status updates and tracking information by clicking the provided link.

A:Feel free to drop us an email at battilohome@sky-run.com, and we'll gladly assist you in locating your order.

A:We offer Free standard shipping on all orders.

A:If your order is received by 6pm PT Monday through Friday, you can expect to receive your tracking number the next day. Orders placed after 6pm PT on Friday through Sunday will receive tracking information on the next business day. Once shipped, please allow 5-6 days for delivery of your product.

A:Typically, orders are delivered within 2-3 days. However, products that are out of stock will ship from China, extending the delivery time to 7-10 days.

A:Once the product is on its way, we regret to inform you that we cannot make any changes to the shipment.

A:If you're unsatisfied with your order for any reason, our team is here to assist you in making things right. You can reach us via email at battilohome@sky-run.com .Provide your order number, item details, and the reason for the return.However, please refer to the details below for further information regarding our return policy.

A:If your item arrives damaged, please don't hesitate to reach out to us via email at battilohome@sky-run.com, and our dedicated team will be more than happy to assist you.

A:Please ensure that the item is securely packaged to prevent any damage during transit. Make sure to include the original packaging, all accessories, and any promotional materials that came with the product. Please note that you are responsible for covering the shipping costs associated with the return, unless the return is due to a mistake on our part, such as receiving a defective or damaged item.

A:We accept order cancellations before the product is produced or shipped. If you cancel your order at this stage, you will receive a full refund. However, please note that we are unable to cancel orders once the product has been shipped out.

A:You can pay for your purchase with all major Credit.

A:Definitely yes! We use the highest industry standards to secure our website and the payment process.

A:During checkout, you'll find an option to apply a discount code. If you encounter any issues with your code, please don't hesitate to contact us via email at battilohome@sky-run.com. Our team will be happy to assist you.

A:We will send you an email to reset your password.

A：For optimal care, we recommend either full dry cleaning or spot cleaning for fur blankets. If you have decorative blankets, you can machine wash them, but be cautious not to mix them with other products. Please refer to the washing label on the product for specific instructions and details.

A:If you encounter any problems, feel free to contact us.Customer service online time: Monday to Friday 9am-6pm | Saturday to Sunday 10am-5pmIf the customer service is not online, you can also contact us through the customer service email battilohome@sky-run.com to feedback your problem, we will reply to you as soon as possible!

A:We are a brand dedicated to providing you with comfortable, stylish, and high-quality products for your home.

A:Absolutely! Our blankets make a fantastic gift choice for your family, friends, or anyone else you think might appreciate them. They're perfect for occasions such as birthdays, Christmas, housewarmings, and more.

A:Yes you can!See customization for more details.